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Our company

  • A Market Leading Company
  • Quality Approach
  • Corporate Culture
    • - Company Process
    • - Motto and Values
  • History
    • - Key Dates
    • - Detailed History
  • Telma Worldwide
  • Partners
    • - OEM
    • - Distributors

PRODUCTS AND APPLICATIONS

  • Operating Principle
  • Advantages of Telma Retarders
    • - Main advantages
    • - Focus on safety
    • - Focus on saving
    • - Focus on comfort
    • - Focus on environment
  • Scope of Application
    • - Industrial
    • - Special Vehicules
    • - Passenger Transport
    • - Goods Transport
  • Find a Telma equipped vehicle
  • Our Range of Retarders
    • - AXIAL
    • - FOCAL®
  • Retarder Installation
    • - Installing an Axial
    • - Installing a FOCAL®
  • Telma Accessories
  • FAQ
  • Product Registration

Do your part for the environment

  • Air pollution
  • Telma solution
  • Gas and electric vehicles

News

  • Trade Fairs and Shows
  • Telma News

Nous Rejoindre

  • Politique RH
  • Nos Métiers
  • Paroles de Collaborateurs
  • Nos Offres
  • Candidature Spontanée

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Home
News
2016 Customers Satisfaction Survey

2016 Customers Satisfaction Survey

Published on 30-03-2016

First of all, Telma wishes to thank the many customers who participated in the survey for their kind feedback and for their answers that are a priceless source of information.
True to its "Good is not good enough" motto, Telma again called upon its customers to update its continuous improvement strategy by specifically identifying expectations, areas of satisfaction, and points of dissatisfaction of its customers.
In summary, 40% of participating customers think that Telma could improve communication regarding the availability of new products and solutions. To ensure that you receive notification of all future Telma releases, simply register to receive Telma's newsletter; in addition, you can follow Telma on social networks.
85% of participating clients find the Telma brand image excellent.
92% acknowledge the exceptional quality of products and services offered by Telma.

In conclusion, 96% of participating customers recommend Telma!

Telma takes pride in the fact that its continuous improvement efforts are concretely translated into the results of this 2016 customers satisfaction survey. These results are another reason for Telma to continue to improve even more.

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